If you don't experience one of the symptoms that are listed in the following table, use the scoping table in the "Scope" section to narrow the problem to a specific kind of issue. Lync federation issue or external network issue User identity issue or provisioning issue Multiple users from both inside and outside our organizationĬan't join a Skype for Business Online meeting from a single computerĬan't join a Skype for Business Online meeting from multiple computers Multiple users from outside our organization Multiple single user from inside our organization IssueĪ single user from inside our organizationĪ single user from outside our organization That is, the issue affects either a single user or multiple users, and the issue can be reproduced either on one computer or on multiple computers. from outside our organization.Can't join a Skype for Business Online meeting from multiple computers: (is usually caused by) Lync federation issue or external network issue.īe aware that each column and each row are mutually exclusive. Read the table as in the following example: However, some categories may be outside the technical support boundaries of a Skype for Business Online support engineer. This table is provided to help scope the problem to a certain category. When you have the answers to these questions, see the following table to determine the kind of issue that you're dealing with.
#Skype not signing in on pc for mac
Let's assume that you want to troubleshoot issues that occur when users try to join a Skype for Business Online (formerly Lync Online) meeting by using Lync 2010, Lync 2013, the Lync for Windows Store app, or Lync for Mac 2011. Clarification: New account works, but I want to use the old one which has the desired name and calendar contents.Thank you. What could be the issue? I have compared the old and new accounts, but can't find the difference. The environment is a 365 hybrid with account migrated from local to 365, synced from local AD. Licensing is correct (same for both accounts).
I tried signing in the troublesome account on another Teams Room System of the same model in another site, and that showed the same issue.īoth mailboxes have SIP/SMTP addresses set, passwords and mailbox type set, can be logged in at okay.
That shows the setup is OK, but we need to user a pre-existing account which already has lots of meetings in the calendar.
I tried creating a new one for troubleshooting and that works without issues. The issue is occuring using a pre-existing account/ room mailbox. It keeps spinning the dotted progress circle, and once in a while it'll gray out the "new meeting" button for half a second as if it fails and restarts the login attempt.
#Skype not signing in on pc pro
Using a Logitech kit with a Surface Pro unit in it.Īfter setting everything up, the calendar is available, but the status att he top is stuck at "signing in".
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